1. HOW DO I KNOW I WILL GET THE SAME COLOUR I SEE ON MY SCREEN THAT I SEE ON MY CUSTOM PRINT?
Well that’s a tricky one. We work with sRGB colour space, the global standard so it is very likely that your computer will be able to work with it. If you have your screen calibrated to that profile you should see something very close to what we see!
Also take into count prints will always look a bit darker than the images you see on the screen due to their nature. The light bounces of the prints instead of lighting the image from behind.
2. WHAT'S THE REAL DIFFERENCE BETWEEN "FINE ART" PRINTS AND THE REGULAR PRINTS?
There are many “real” reasons why they are different but the most important would be the paper they are made of. Believe it or not the quality of the paper is responsible for 60% of the quality of the image, and when talking Fine Art the variety of papers is immense.
Apart from that Fine Art prints are made with printers that have between 9 and 11 inks and high precision nozzles up to 1440×2880 dpi
So basically you will get a richer image, deeper tones, better contrast and better colour with Fine Art images adding also the personality of each paper
3. TIME WISE HOW LONG DOES IT TAKE FOR THE PRINTS TO ARRIVE AT MY PLACE?
Since you order you custom print it will take usually 3-4 business days to leave the print lab and another 3-4 days to reach your place.
So basically around a week from ordering it to receiving it!
4. DO YOU MAKE BULK DISCOUNTS?
Our custom prints prices are very tight in order to be as competitive as possible.
However if you some sort of business such as hotels, restaurants, art galleries, malls…and you want to display a collection of our custom prints, we can offer you some discounts.
1. HOW LONG DOES THE SHIPPING TAKE?
There is only 1 option available in the shop, Economy Express (7 days).
If you want your custom print to be delivered as soon as possible contact us and we will make it happen.
1. CAN I PAY AFTER I RECEIVED MY CUSTOM PRINT?
Since we are online based all prints must be paid before leaving the print lab cause otherwise it would make it really inconvenient to keep track of the payment plus it wouldn’t be fair on those who pay for their prints on time.
2. DO YOU ACCEPT PAYPAL?
If you prefer to pay through Bank Transfer contact us.
3. I WANT TO PAY BY BANK TRANSFER, WHAT DO I NEED TO DO?
Paying by Bank Transfer is totally possible! You can find the option in the “check out” page. If you have any trouble just email us at [email protected] and they will be happy to provide all our bank details to complete your payment 🙂
4. WHERE IS MY MONEY GOING?
It is hard to put it in exact numbers but we feel it’s totally okay to ask and we want to give you an idea of where
- 67% Salaries
- 19% Infrastructure & Supplies
- 9% Saving and Tech investments
5. HOW CAN I GET A DISCOUNT?
We are truly committed to our work and that’s why our discount policy is very strict. The only discounts we ever give are during workshops and it’s a single-use coupon meant to encourage.
We also offer occasional discounts at specific events such as christmas, launching products…
1. WHAT ARE THE PRICES?
The prices will vary depending on where you are located but generally within the EU, USA and Canada the shipping price for delivering custom prints is 8€. You can check all the rates at /prices
2. WILL I GET A TRACKING NUMBER?
All our shipments have a unique tracking number and they are usually provided right away when the custom print leaves de lab.
If you don’t receive it please let us know and we will provide it 🙂
3. DO YOU SHIP WORLDWIDE?
Yes we do!
4. WHAT ABOUT CUSTOMS?
If you live within Europe, USA, Canada or Australia you won’t have to worry about customs.
When exporting to the rest of countries we are obligated to declare the value that’s inside the package in film.